Get Help & Answers to Your Questions

Hey there! Thanks for stopping by. As much as I'd love to personally answer every question that lands in my inbox, I'm often deep in the process of creating new courses and content. To help as many designers as possible while balancing my time, I've structured my support in a way that works for everyone.

I prioritize answering questions in public forums like YouTube comments, KeyShot forums, and social media so the entire community can benefit. For more personalized help, I offer coaching calls that give you dedicated time to solve specific challenges. This approach allows me to continue creating high-quality courses while still providing the support you need.

Answers to your questions

Please check to see if I've answered your question below before sending me a message

Where should I start if I'm new to KeyShot?

Begin with one of my beginner courses to build a solid foundation, then progress to intermediate or advanced courses.

Do I need a background in film or photography?

Not at all. The course includes lessons on composing strong images and animations, studying great work, and improving your own output.

How can I log back into the course I bought from you?

To log into the KeyShot Masterclass Level 1 or 2 course, click here. To log into any other course, click here.

How long do I get access to the course for?

As of now, all my courses are lifetime access. Pay once. Use forever. If I choose to no longer offer the course, you'll be notified and given the opportunity to download the content so you can continue to use it.

Do I get updates if you improve the course?

Yes. Lifetime access includes all future updates at no additional cost.

What's covered in your KeyShot Masterclass courses?

Each course is unique and cover different topics and skill levels. Please click on the course you're interested to learn more about its contents.

Do you offer discounts on your courses?

Sometimes. I rarely share discounts with the public. So, if you're on my email list, you'll hear about them if/when they occur. If not, just go the the File Vault and drop your email address in to get on my email list. Then, keep an eye on your inbox.

Can I get a receipt or invoice to expense this purchase?

Yes. Instructions are included in the files and downloads section of the course.

Is there a payment plan?

Not at this time. I've priced the course as low as I can without undervaluing the content. If it's out of reach right now, my free content — YouTube, website, and newsletter — can help build your skills and earning power in the meantime. The course will be here when you're ready.

Are there student discounts?

No. Everyone taking this course is a student. At this price point, it's a fraction of the cost of formal education. If you're serious about building skills as a student, consider this an alternative to a college course.

Can our studio or team share the course?

The license is for individual use. For team or corporate access, email will@willgibbons.com to discuss bulk pricing.

Can I get a refund?

Yes. Email will@willgibbons.com within 90 days explaining why you're unsatisfied and I'll issue a refund. You'll lose course access once the refund processes. I don't want to keep money from unhappy students.

Should I learn Blender?

Yes. If you want to and you have the time to, I recommend it. See how I learned it here.

Can you recommend a computer system for me?

Unfortunately, I get this question all the time and it's impossible for me to offer tailored suggestions to everyone. Click here to read an article I wrote to help you decide. Ultimately, I recommend buying from Puget Systems if you want tailored solutions and world-class customer support.

What computer do you use?

I use a custom-built PC made by Puget Systems. It's got an AMD Threadipper CPU and Nvidia 5090 GPU. You can see the full specs here and read more about how to choose a system to fit your budget and needs.

I have an older version of KeyShot, can I still follow along with your course?

Maybe... it depends. In most cases, KeyShot does not change too drastically, so you ought to be able to follow along pretty well. But in some cases, new features I will use in a course may not be available to you on your older version of KeyShot. Whether this is an issue for you, only you can decide.

What version of KeyShot do I need to follow along with your course?

Each course was recorded at a different time. This means that I'm using a different version of KeyShot in each course. Please look at the FAQ at the bottom of each KeyShot course and I should specify which version of KeyShot I was using when the course was recorded.

Can you help me with my KeyShot project?

For project-specific guidance, book a coaching session where we can review your work together and solve challenges. Book a call here.

Why do you charge for coaching calls?

Charging for coaching ensures I can provide full, undivided attention to those who need it most while maintaining the sustainability of my content creation.

Do you offer free coaching or consultations?

I don't offer free coaching or project reviews via email. Check out my courses for comprehensive learning or book a coaching session for personalized guidance.

What if I have a specific issue or need personalized help?

Book a 1-on-1 coaching call for focused attention on your specific challenges. Book a call here.

Can I ask you a question about KeyShot, 3D rendering, or product design?

Post your question in YouTube comments, forums, or social media where I regularly engage. This way, everyone benefits from the answer.