How to Get Help & Answers to Your KeyShot Questions

Hey there! Thanks for stopping by. As much as I'd love to personally answer every question that lands in my inbox, I'm often deep in the process of creating new courses and content. To help as many designers as possible while balancing my time, I've structured my support in a way that works for everyone.

I prioritize answering questions in public forums like YouTube comments, KeyShot forums, and social media so the entire community can benefit. For more personalized help, I offer coaching calls that give you dedicated time to solve specific challenges. This approach allows me to continue creating high-quality courses while still providing the support you need.

Below you'll find quick answers to common questions about getting help with KeyShot:
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Getting Help

Q: Can I ask you a question about KeyShot, 3D rendering, or product design?

A: Post your question in YouTube comments, forums, or social media where I regularly engage. This way, everyone benefits from the answer.

Q: What if I have a specific issue or need personalized help?

A: Book a 1-on-1 coaching call for focused attention on your specific challenges. Book a call here.

Q: Do you offer free coaching or consultations?

A: I don't offer free coaching or project reviews via email. Check out my courses for comprehensive learning or book a coaching session for personalized guidance.

Q: Why do you charge for coaching calls?

A: Charging for coaching ensures I can provide full, undivided attention to those who need it most while maintaining the sustainability of my content creation.
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Learning Resources

Q: How can I learn more from you?

A: Enroll in my structured courses, explore my free tutorials, or subscribe to my newsletter for regular tips and updates.

Q: Where should I start if I'm new to KeyShot?

A: Begin with one of my beginner courses to build a solid foundation, then progress to intermediate or advanced courses.

Q: I don't know if I need a full course or just a quick tip. What should I do?

A: Browse my free tutorials first to see if they answer your question, or book a coaching call for targeted advice.

Q: Can you help me with my KeyShot project?

A: For project-specific guidance, book a coaching session where we can review your work together and solve challenges. Book a call here.

If you've purchased one of my courses, remember to use the comments section under video lessons to ask questions. I actively monitor these discussions, and it's a great way to get help and connect with other students.

Thanks for understanding, and I'm excited to help you level up your KeyShot skills!

Have more questions? I have more answers.

Here are my most frequently asked questions

I'm not sure which course to choose.

If you're unsure about which course is right for you, start by assessing your current skill level.

Each course description provides guidance on the required experience level, and if you still have questions, feel free to reach out using the 'contact me' button below.

How are the courses delivered?

Courses are delivered online through an online learning platform that hosts all the video lessons. Once you purchase a course, you will receive a link via email.

Can I download the course materials?

The videos are not available for download at this time, but you can access them online anytime. Any downloadable resources, such as models or texture packs, will be provided within the course via download links.

Is there a certification available upon completion?

When you finish the course, you'll be eligible for a certificate of completion. This is issued by Will Gibbons, not KeyShot the company.

How long does each course take to complete?

The duration of each course varies, depending on its complexity. Course descriptions provide an estimated time commitment, but you are free to take them at your own pace.

What if I have issues accessing the course after purchase?

If you experience any issues accessing your course, please contact me via the provided email, and I'll assist you as quickly as possible.

Do I need prior knowledge of KeyShot to take these courses?

No, prior experience is not necessary for all courses. Each course description specifies the level of experience required, so you can choose the one that best matches your current skill level.

Who are these courses for?

These courses are designed for KeyShot users of all levels, from beginners to advanced professionals who want to improve their rendering and animation skills. Whether you're a product designer, 3D artist, or simply curious about KeyShot, you'll find value here.

How do I get support if I have questions during the course?

There is a comments section for each lesson, where you can ask questions. I regularly monitor the discussion and provide support. You can also reach out via email for more in-depth queries.

I bought the wrong course. Can I switch?

Yes, as long as you haven’t consumed the lessons, I can exchange your purchase for another course. Just reach out to me via email within 14 days of purchase.

What should I do if my KeyShot render is not looking as expected?

This is a common challenge when learning rendering. You can troubleshoot by checking lighting settings, materials, and camera angles. Many of these issues are covered in the courses, and I also encourage students to ask questions for specific guidance.

What computer do you recommend for KeyShot, rendering, 3D modeling, and animation?

I use a custom-built Puget Systems computer and have nothing but great things to say about Puget Systems. Here are the specs of my current computer:

Motherboard: ASUS Pro WS TRX50-SAGE WIFI
CPU: AMD Ryzen™ Threadripper™ 9970X
RAM: 4x Kingston DDR5-5600 ECC Reg. 2R 64GB (256GB)
GPU: PNY GeForce RTX™ 5090 32GB OC
Hard Drive: Samsung 860 EVO 1 TB SATA3 2.5 inch SSD Scratch Disk 1 & 2: Kingston KC3000 2TB Gen4 M.2 SSD
Archive Disk: Seagate Exos X24 12TB SATA3
Case: Fractal Design Define 7 XL
Power Supply: Super Flower LEADEX Titanium 1600W
CPU Cooling: Asetek 836S-M1A 360mm Threadripper CPU Cooler
Case Fans: Noctua Case Fans Upgrade Kit (PWM Ramping)

If you're interested in getting a quote from Puget Systems, click here.

What monitor do you use?

My main monitor is a Dell UltraSharp 40 inch Curved WUHD Monitor - U4021QW

Can I use KeyShot with other 3D software?

Absolutely. KeyShot has developed plugins for a wide variety of 3D software such as SolidWorks, Rhino, Fusion 360, Blender, and more. It’s designed to be compatible with many file types to enhance your workflow.

How can my courses be paid for?

For individuals: Purchases can be made via credit card on my website.

‍For corporations: Contact me via email to make bulk purchases (minimum of 3). An invoice will be issued and can be paid via ACH, credit card, or wire transfer.

Can purchases be made through CANDEX?

Yes.

Do you offer gift cards for the courses?

Not at this time, sorry.

Can I make a partial payment or use a payment plan?

No, full payment is required at the time of purchase. At this moment, there are no options for partial payments or payment plans.

Do you offer refunds?

- Refunds will not be offered for those who have a 'change of heart' or decide they don't want the course.

- If the wrong course was purchased by accident, I can make an exchange for a different product, as long as you have not consumed the lessons in the course you bought.

- If your refund request is granted, you will be refunded the total of the purchase minus the credit card processing fees.

Are there any discounts available for students?

Currently, there are no dedicated discounts for students. However, I occasionally run promotions or offer discounts to my email subscribers. Sign up for the newsletter to stay updated.

Do you offer free tutorials?

Yes, I have several free tutorials and resources available. Visit my Resources page for access to free content that will help you get started with KeyShot.

What other resources do you recommend for learning rendering and animation?

In addition to my courses, I recommend exploring KeyShot’s official resources, such as their YouTube channel and user forum. I also share tips, tricks, and updates regularly on my blog and social media.

Are you available for hire?

If the right opportunity comes along, I may say yes. However, I seldom have the time to dedicate to any freelance work. I do have a handful of trusted partners that I may be able to refer you to if I think they're a good fit for your project.

Feel free to complete this form here, and I will get back to you. Note, your budget must be a minimum of $7,000 before I will consider a project.

Do you offer corporate training or bulk licensing for courses?

Yes, I do offer bulk licensing for corporations (minimum of 3 licenses). Please contact me via email for more information and to discuss pricing and availability.

I bought the wrong course. Can I switch?

Yes, as long as you haven’t consumed the lessons, I can exchange your purchase for another course. Just reach out to me via email within 14 days of purchase.

Contact me